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Our response to COVID-19, phase two

Ways to Contact Us

Entegra Bank has resumed lobby service as of June 1, 2020. (NOTE: the Gainesville, GA office will resume normal lobby hours on June 8, 2020.) Click here to view our locations page with office and drive-thru hours of operation. We remain committed to focusing on the health and safety of our employees and customers and will continue to make sure we’re taking all necessary precautions.

As part of the merger of Entegra Bank with First Citizens Bank, as required by the Department of Justice, three former Entegra branches – Franklin-Holly Springs, Highlands and Sylva – have been sold. If your accounts were based at any of these three branches, they have been transferred to Select Bank & Trust Company of Dunn, North Carolina. Please visit Select Bank’s website,, for branch information and online access.

Customer Service - phone or chat

Telephone Service Center representatives are available by phone Monday–Thursday, from 7:30am to 5:30pm and Friday from 7:30am to 6:00pm.

LiveChat is available Monday–Friday, from 8:00am to 5:00pm.

Call toll-free 800-438-2265

Chat Live

Encrypted Message Center

Encrypted Message Center Instruction Guide

Entegra Bank offers its customers a secure way to compose, receive, view, reply to and forward encrypted messages over the Internet. Our customers can send us emails, with attachments, securely from the customer’s computer to the bank employee’s computer.

Encrypted Message Center

Customer Service - regular email

Telephone Service Center representatives are available by email Monday–Thursday, from 7:30am to 5:30pm and Friday from 7:30am to 6:00pm.

TeleBanc® 24/7 Service

Use Entegra Bank’s Telebanc Service to take advantage of our convenient 24-hour telephone banking service. Get your balance, your last deposit amount, make inquiries and do transfers on your account.

Access Telebanc by calling one of the following numbers:

  • 1-800-GET-BANK (800-438-2265) and choose Option #3
  • 1-800-964-0284

Then enter your full account number and a four digit pin (should be the last four digits of your social security number, unless you have changed it). Follow the prompts to continue for your inquiry.

Locate a branch

Need to come in and talk to us? Use the button below to find the one closest to you.

Locate a branch near you