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How We’re Responding to COVID 19

Coronavirus Information


How We’re Responding to COVID-19

During times like these, we want you to know you can count on us. Along with the FDIC, we’re safeguarding your money so you can focus on taking care of yourself and your family.

To protect you and our associates, our branches are operating drive-thru service only. You can make an appointment with your banker to access your safe deposit box or if you need other assistance. If you’re planning on visiting a branch, we encourage you to check our locator before heading out.

Rest assured that the coronavirus is not impacting our ability to serve you. There won’t be an interruption or delay to your payments or deposits. Our ATMs will continue to be serviced so you can make deposits and withdrawals when it’s convenient for you. As part of the merger of Entegra Bank with First Citizens Bank, you may also use any First Citizens Bank ATM for withdrawals only with no fees from First Citizens. Whether you use an ATM, go through a drive-thru, call our Telephone Service Center or take advantage of Entegra Online Banking, we’re ready to deliver the same great service you have come to expect from us.

Need financial assistance?

We can help

Call your local branch or contact us to get started. We’ll get back to you within 2 business days.

Frequently asked questions

We have answers

Review our FAQ, for information on the most commonly asked questions from our customers.

Ways to access your money

No matter what's going on, there are always multiple ways to access your money without even walking into a branch.

  • Log in to Entegra Online Banking, where you can view balances, make payments, transfer funds, and update your profile and contact information. If you haven't enrolled in Online Banking, we encourage you to enroll now.
  • Call our Telephone Service Center at 800-438-2265, Monday-Thursday, from 7:30 a.m. to 5:30 p.m. and Friday from 7:30 a.m. to 6 p.m.
  • Call our 24-hour TeleBanc® service. Access TeleBanc by calling one of the following numbers:
    • 1-800-GET-BANK (800-438-2265) and choose Option #3
    • 1-800-964-0284
    • Then enter your full account number and a four digit pin (should be the last four digits of your social security number, unless you have changed it). Follow the prompts to continue for your inquiry.
  • Find a location near you and access any of our Entegra ATMs. You may also use any First Citizens Bank ATM for withdrawals only with no fees from First Citizens.

If your accounts were based at the Franklin-Holly Springs, Highlands or Sylva branches:

As part of the merger of Entegra Bank with First Citizens Bank, as required by the Department of Justice, three former Entegra branches – Franklin-Holly Springs, Highlands and Sylva – have been sold. If your accounts were based at any of these three branches, they have been transferred to Select Bank & Trust Company of Dunn, North Carolina. Please visit Select Bank’s website, www.selectbank.com, for branch information and online access.

Be alert

In circumstances like these, it’s important to be even more aware and on guard for potential fraud and scams. Never give your personal information out to people who may contact you unsolicited by phone, email or otherwise.

Fraudsters are taking advantage of the coronavirus as they have in other emergency situations. They’re using potentially dangerous misinformation about treatment and cures. An increasingly common scenario involves fraudsters posing as U.S. Treasury officials requesting you to provide personal identifying information so that they can receive your stimulus checks. They use email, text messages, robocalls and other messaging platforms to provide links to fraudulent websites, which can then prompt you to enter your personal information.

Here are some tips to avoid scams:

  • Avoid opening attachments and clicking on links within emails or text messages, especially from people or organizations you do not know or have a relationship with.
  • Be wary of information from seemingly legitimate sources, such as the CDC, World Health Organization and U.S. Treasury that encourage or require you to log in to view information or provide personal identifying information. This is a common scam tactic.
  • Do not share any of your login IDs and passwords.
  • Rely on trusted sources for information about the virus, not posts you see on social media. Visit cdc.gov and who.int for the most accurate information.

If you suspect you’ve been a victim of fraud, call us at 800-438-2265. To learn more about protecting your personal information, click on information under the Security & Fraud Prevention tab.