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Our response to COVID-19, phase two

Our response to COVID-19, phase two


We are looking forward to seeing our customers, in person, once again.

Entegra Bank has resumed lobby service. Click here to view our locations page with office and drive-thru hours of operation. We remain committed to focusing on the health and safety of our employees and customers and will continue to make sure we’re taking all necessary precautions.

Despite the reopening of our offices, we continue to encourage all customers to utilize digital banking solutions and to contact the office before coming in to conduct large transactions or meet with a banker. In the event we can prepare documentation beforehand or schedule time to reduce person-to-person contact, we will work with you to accommodate requests and ensure that your transactions can be conducted as safely, quickly, and conveniently as possible for the safety of all parties.

Let’s Stay Safe Together

While we welcome you back into our branches, we want to make sure we’re taking measures to keep you and our employees safe. Here’s what you can expect:

  • We’ll be monitoring the number of customers allowed in certain offices at any given time. This may mean that you’ll be asked to wait outside or in your vehicle until it’s safe to enter the branch.
  • If you’re wearing a protective mask, you may be asked to remove it briefly for identification purposes.
  • All of our employees will have masks and gloves and will be practicing frequent hand washing and sanitizing.
  • We’ll continue to disinfect high-touch areas frequently and regularly treat our offices with anti-viral treatments.
  • Employees who are sick or live in the same household as someone who is sick will be asked to stay home until they are well.

Need financial assistance?

We can help

Call your local branch or contact us to get started. We’ll get back to you within 2 business days.

Frequently asked questions

We have answers

Review our FAQ, for information on the most commonly asked questions from our customers.

Ways to access your money

No matter what's going on, there are always multiple ways to access your money without even walking into a branch. See your options on our FAQ page.

Be alert

In circumstances like these, it’s important to be even more aware and on guard for potential fraud and scams. Never give your personal information out to people who may contact you unsolicited by phone, email or otherwise.

A recent trend involves fraudsters using spoofed phone numbers and caller IDs to impersonate the bank. They call customers from a number that appears to be from the bank, and ask them for confidential information (account numbers, online banking credentials, etc.), which they use for fraudulent purposes. Whenever you get a call appearing to be from your bank, be careful to ensure it is actually from your bank—particularly if you are asked to provide personal information. When in doubt, it’s best to call them back at the number provided on their website, or on the back of your credit or debit card.

Here are some tips to avoid scams:

  • Avoid opening attachments and clicking on links within emails or text messages, especially from people or organizations you do not know or have a relationship with.
  • Be wary of information from seemingly legitimate sources, such as the CDC, World Health Organization and U.S. Treasury that encourage or require you to log in to view information or provide personal identifying information. This is a common scam tactic.
  • Do not share any of your login IDs and passwords.
  • Rely on trusted sources for information about the virus, not posts you see on social media. Visit cdc.gov and who.int for the most accurate information.

If you suspect you’ve been a victim of fraud, call us at 800-438-2265. To learn more about protecting your personal information, view our security resources.