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Important Phone Numbers & Contacts

Telephone Service Center
Monday–Thursday, 7:30am–5:30pm
Friday 7:30am–6:00pm.

800-438-2265 Toll Free
828-524-7000 Local

NOTE: do not send account numbers, passwords, social security numbers or other sensitive personal information by email.

Report a lost or stolen ATM, debit or check card
Available 24/7


Report a lost or stolen credit card
Available 24/7


Activate a new ATM or debit card or change the PIN on an existing card
Available 24/7


Got an Entegra Bank Debit Card?

Here’s how to keep fraud from spoiling your vacation.

Before you leave on vacation be sure to leave us your cell phone number. If your card gets restricted, the anti-fraud department can contact you and check on transactions! When everything checks out, your card can be re-activated and immediately work again with little disruption to your vacation.

NOTE: It’s not enough to call and say, “My name is Joe and I’m going to Texas.” But what really helps is to call and say, “My name is Joe, I’m going to Texas and here’s my cell phone number.”

Live Chat

Chat with a customer service representative live Monday–Friday, from 8:00am to 5:00pm.

Chat Live

Order Checks

Running low on your Entegra Bank checks? Call our Telephone Service Center at 800-438-2265, or order your checks securely online. When reordering your checks please have your account number available.

Order Checks Online