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Equifax Data Breach

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What happened?

On September 7, the Equifax Company announced a cybersecurity incident, or hack, potentially impacting approximately 143 million U.S. consumers. Based on their investigation, the unauthorized access occurred from mid-May through July 2017. Equifax is a leading provider of credit information to a wide group of companies, including banks such as Entegra.

What information may have been impacted?

The information accessed primarily includes names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. The hackers also accessed credit card numbers for approximately 209,000 U.S. consumers and certain dispute documents with personal identifying information for approximately 182,000 U.S. consumers. Equifax also identified unauthorized access to limited personal information for certain UK and Canadian residents. Equifax has found no evidence that personal information of consumers in any other country has been impacted.

How do I know if my information was affected?

To determine if your personal information may have been impacted and for steps to protect your information, please visit www.equifaxsecurity2017.com . Equifax recommends that consumers be vigilant in reviewing their account statements and credit reports and that they immediately report any unauthorized activity to their financial institutions. They also recommend customers proactively monitor their personal information and visit the Federal Trade Commission’s website, www.ftc.gov/idtheft , to obtain information about steps they can take to better protect against identity theft as well as information about fraud alerts and security freezes.

Does Entegra Bank report customer information to Equifax?

Yes. Entegra Bank, reports consumer information, for example, customer payment records and customer account information, to Equifax during every month. There are two other major credit reporting companies, Experian and TransUnion. Equifax, Experian and TransUnion share information among themselves. Each is responsible for the security of customer information.

Are Equifax’s core consumer or commercial credit reporting databases impacted?

Equifax says they have found no evidence of unauthorized activity on Equifax’s core consumer or commercial credit reporting databases. These are the databases to which our bank reports customer information.

Did the data breach happen at Entegra Bank?

No, none of Entegra Bank systems were breached. The breach happened at Equifax, not our bank.

How do I get more information?

You are welcome to call our Telephone Service Center, Monday–Thursday, 7:30am–5:30pm or Friday 7:30am–6:00pm. 800-438-2265 Toll Free or 828-524-7000 Local. Equifax has established a website to provide more information. Go to www.equifaxsecurity2017.com .