All Chattahoochee Bank of Georgia customers using Mint, Quicken or QuickBooks are required to modify their settings for continued use with Entegra Bank. Users should download all transactions before Friday, March 16th before conversion. Get details and instructions for the conversion process here.
Beginning on Monday, March 19, 2018, Chattahoochee Bank online banking customers will be able to access Entegra Bank’s online banking by using your existing user ID. Your initial password will be the last four digits of your social security number. You will be prompted to change this after your initial login.
If you have any questions, we’re here for you. Give us a call or start a live chat from our contact page.
Welcome to Entegra Bank!
We are delighted that you will be soon converting to our Entegra Bank brand. We want to make this transition as smooth as possible for you. You can look forward to seeing familiar faces in the same places—the people you know at your branch will join us at Entegra Bank.
We share with Chattahoochee Bank the strong, traditional values of banking: you are always a customer, never an account number; personal, problem-solving service; a sincere and genuine desire to provide the finest in financial products and services.
Entegra Bank’s roots go back many years. In our case, we began in Macon County, North Carolina, back in 1922—ninety-six years ago. We have a long tradition of putting customers and their communities first. We are excited to welcome Chattahoochee Bank and its Gainesville office into our branch network now numbering 18 locations in North Carolina, South Carolina and Georgia. Click here for a list of our locations, hours, holiday schedule and contact information.
When will the transition happen?
The conversion to Entegra Bank operating systems will happen during the weekend of March 16–19, 2018. That means that all Chattahoochee Bank deposit accounts will become Entegra Bank accounts on that date. You will also see the signs at the Gainesville location change over the weekend.
|Week of March 5||Entegra Bank mails new debit cards and checks to checking account customers. These items will arrive in separate mailings.|
|Thursday, March 15 at 4:00 p.m.||Chattahoochee Bank online bill pay is disabled.|
|Friday, March 16||The Gainesville branch of Chattahoochee Bank will close early at 2:00 p.m.|
|Friday, March 16 at 4:00 p.m.||
|Monday, March 19||
How will my accounts be affected?
We have prepared a Customer Guide that includes product-by-product description of how your accounts will be affected by the transition. We have also prepared important disclosure booklets for consumer accounts and business accounts which contain all of the legal disclosures that apply to your accounts.
We are very happy to have you and your family as part of our Entegra Bank family. We are always interested in your thoughts and opinions. We want to be responsive to your concerns. Here is how you can contact us:
Our Telephone Service Center: 800-438-2265 (800-GET-BANK) ext. 2527
The Service Center representatives are available by phone or email to firstname.lastname@example.org Monday–Thursday, from 7:30am to 5:30pm and Friday from 7:30am to 6:00pm.
Here you can download PDF copies of the booklets found in the welcome package that was mailed to Chattahoochee Bank customers. They contain very important information about the transition and how your accounts will be affected.
- Customer Welcome Guide
- Important Consumer Account Disclosures
- Important Business Account Disclosures
If you have questions about the transition, please call or visit your local branch.Gainesville Branch
643 E E Butler Parkway
Gainesville, GA 30501
Telephone Service Center
800-438-2265, ext. 2527
Service Center representatives are available by phone or email to Monday–Thursday, from 7:30am to 5:30pm and Friday from 7:30am to 6:00pm.
NOTE: do not send account numbers, passwords, social security numbers or other sensitive personal information by email unless using encryption methods.
Chat is available Monday–Friday, from 8:00am to 5:00pm.