Important Notice to all Entegra Online Banking Customers
Entegra Bank is improving the secure encryption between our customers’ Internet browser and our online banking system. For most customers, this will have no effect on their user experience. However, some customers, using older operating systems and versions of Internet browsers will need to upgrade their Internet browser and/or operating system to maintain access to Entegra Bank’s online banking applications.
Action Date: Bank customers must verify and make necessary changes no later than Monday, April 23, 2018.
Here’s what’s happening
Our business and consumer online banking systems use what is known as Transport Layer Security (TLS) version 1.2. On April 23, 2018, our online banking systems will no longer support older versions of TLS: TLS 1.0 and TLS 1.1. Online customers whose browsers do not accommodate TLS 1.2 will not be able to access either business or consumer online banking.
Here’s how to determine if your computer and browser are unaffected by this change: The box below lists the major computer operating systems and Internet browsers that already support TLS 1.2. If your browser in on this list, you will not be affected when the systems ceases to support TLS 1.0 and TLS 1.1.
|Browsers and Operating Systems||TLS 1.2 Compatibility Notes|
|Microsoft Edge||Compatible by default|
|Microsoft IE Desktop and mobile version 11||Compatible by default|
|Microsoft IE Desktop versions 9 and 10||Compatible when run in Windows 7 or newer, but not enabled by default|
|Firefox 27 and higher||Compatible by default|
|Google Chrome 38 and higher||Compatible by default|
|Oracle Java version 1.7 and higher||Compatible by default|
|Mobile Safari versions 5 and higher||Compatible by default|
|Microsoft Windows Server 2008 R2 higher||Compatible by default|
|Microsoft Windows Server 2008 and below||Not compatible with TLS 1.2|
|Microsoft Windows 7,8.0, 8.1 and 10||Compatible by default|
|Microsoft XP/Vista and below||Not compatible with TLS 1.2|
|Macintosh Safari Internet browsers beyond version 5 are TLS 1.2 compatible by default.|
What to do if your Internet Browser is not on the above list.
You have two options. First, upgrade your Internet browser to the most current version. Current versions of all major Internet browsers are fully TLS 1.2 capable. This is our recommended alternative. Second, you should check to see if your current Internet browser can be configured to be TLS 1.2 capable. We have located a resource link that may assist your effort to configure your Internet Browser. You may paste this link into your browser and read the details: https://knowledge.symantec.com/support/mpki-for-ssl-support/index?page=content&id=INFO3297&actp=search&viewlocale=en_US&searchid=1519789064879
CAUTION: If you decide to reconfigure your Internet browser to enable TLS 1.2, do not disable TLS 1.0 or TLS 1.1 by unchecking the options. Access to other banking applications that have not yet enabled TLS 1.2 will be adversely affected. It is necessary only to enable TLS 1.2
What to do if you have questions?
We are always happy to hear from customers and provide whatever help we can. See the various way to contact us.