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Our response to COVID-19, phase two

Welcome to First Citizens

Welcome to First Citizens

For 122 years, First Citizens Bank has been helping families and businesses make more of their finances. We’ve shared their dreams, helped make budgets work harder and put together financial plans to last them the rest of their lives. We’re known for our reliability, long-term perspective and for treating those who choose us with respect and courtesy.

With more than 550 branches in 19 states and headquarters in North Carolina, we’re able to offer the resources, convenience and services of a national financial services company as well as the personal touch of a neighborhood bank. You’ll find that First Citizens is big enough to bring our customers the resources they need and small enough to listen.

Our steadfast commitment to building lasting relationships has made us one of the country’s leading financial institutions for both personal and business customers. This long-term approach along with our competitive product offerings are why customers trust us with their financial well-being.

As one of the largest family controlled banks in the U.S., we understand the challenges families — and family businesses — face. Because we share them. Helping families is at the heart of what we do — for this generation and generations to come.

We also have decades of experience working alongside commercial and business clients. For these customers, we’ll continue to provide the dedicated service that you’ve come to expect. You can feel confident that we’ll work hard for you.

Look For More Information Soon

Over the coming months, Entegra Bank accounts based at 15 branches will be converted to First Citizens Bank’s systems and new First Citizens signage will be installed at these local branches. You’ll be notified in writing regarding any changes to your accounts. At that time, you’ll have full access to the First Citizens network.

(Customers of the Holly Springs, Highlands and Sylva branches please note: As required by the Department of Justice, three western North Carolina former Entegra branches — Holly Springs (30 Hyatt Road, Franklin, N.C.), Highlands (473 Carolina Way, Highlands, N.C.) and Sylva (498 East Main, Sylva, N.C.) — are being sold to Select Bank & Trust Company of Dunn, N.C., within six months of the Dec. 31, 2019 merger. If your accounts are based at any of these branches, Select Bank will communicate directly with you about any forthcoming changes.)

Making The Transition Easy For You

We’re committed to doing everything we can to make Entegra customers feel at home:

  • Please continue to use the Entegra branches and bank as you normally would. For now, all the features of your accounts remain the same.
  • You should continue to use your Entegra checks and cards, and you still have online and mobile access to all of your accounts.
  • If you have a loan with Entegra, please continue to make your payments as usual, whether you use billing statements, online bill pay or automatic withdrawals.

Proud To Welcome You

If you have questions during the transition or any time, please contact a representative at any of the Entegra office locations during normal business hours; call 800.438.2265, between 7:30 a.m. and 5:30 p.m., Monday-Thursday; 7:30 a.m. and 6 p.m., Friday, Eastern time; or visit For questions about First Citizens Bank, call 888.224.3419.between 7 a.m. and 11 p.m. Eastern time. We look forward to serving your financial needs.